What is it and what can I use it for?
Instant messaging (IM) is a quick and convenient way for companies to connect with customers in real time. It allows businesses to answer questions, provide support, and share updates instantly, making communication seamless and personal.
As for all Symplify channels, IM can be added to Journeys and Campaigns to offer a more responsive and engaging customer experience, ensuring that clients feel valued and heard, all while building stronger relationships and enhancing satisfaction.