Import alarms and system feedback

Import alarm

If something goes wrong with one of your imports, you can set be notified by an email alarm that will be sent to involved persons at your company. The recipients will receive an email containing an URL to web page with a report log.

To set this up, simply go to Account settings > (Integrations) Import alarm and add one or more email addresses to the list.

Alarm reports are set to be sent once an hour (although more errors may occur during that hour). This means that if you get an alarm at 2:00 AM, there is at least one error between 2:00 AM to 3:00 AM.

The report page shows all executed jobs the current date (both successful and unsuccessful ones).

 

System feedback

Below is a list of the different info messages that Symplify generates for different situations when handling jobs or imports. They are grouped on the type of severity; WARNING, ERROR, FATAL and INFO. And also if they are more commonly occurring or rare. 

WARNINGS

If you receive any of below warnings there is most certainly a problem with one or more of your file(s).

More common warnings

FILE_HAS_BLANK_ROWS (SEVERITY_WARNING),
FILE_HAS_INVALID_ROWS (SEVERITY_WARNING),
FILE_IS_EMPTY (SEVERITY_WARNING),
ROWS_FAILED (SEVERITY_WARNING),
CHILD_IMPORT_WITH_STATIC_PROPERTY (SEVERITY_WARNING),
NOT_VALID_CHILD_FILE (SEVERITY_WARNING),
DATA_FILE_NOT_FOUND (SEVERITY_WARNING),

Rare warnings

PROPERTY_NOT_FOUND (SEVERITY_WARNING),
COULD_NOT_RENAME_FTP_FILE (SEVERITY_WARNING),
IMPORT_CANCELLED (SEVERITY_WARNING),
DATA_FILE_MOVED_FAILED (SEVERITY_WARNING),
FAILED_TO_REMOVE_FILE (SEVERITY_WARNING),
FILE_HAS_NOT_CHANGED (SEVERITY_WARNING),
UNZIP_FAILED (SEVERITY_WARNING),

 

Follow up on warnings 

  • Verify that there was a file in place before the import started.
  • Verify that the file content follows the corresponding specifications, such as delimiter, file column headers and general structure.
  • Verify that the file is correctly named.
  • Verify the setup path and credentials in set up settings.

 

ERRORS

If you receive any of below warnings there is most certainly a problem with one or more of your file(s).

More common errors

START_IMPORT_FAILED (SEVERITY_ERROR),
NOT_A_ZIP_ARCHIVE (SEVERITY_ERROR),
DATA_FILE_COPY_FAILED (SEVERITY_ERROR),
FTP_RETRIEVE_FAILED (SEVERITY_ERROR),
MASTER_FILE_NOT_FOUND(SEVERITY_ERROR),

Rare errors

CLEAN_DIRECTORY_FAILED(SEVERITY_ERROR),
FILE_MODIFY_CHECK_FAILED(SEVERITY_ERROR),
AUTHENTICATION_FAILED(SEVERITY_ERROR),
CONNECT_FAILED(SEVERITY_ERROR),
ADD_RANDOM_COLUMN_FAILED(SEVERITY_ERROR),
START_PROPERTY_AGGREGATION_FAILED(SEVERITY_ERROR),
DUPE_TYPE_UNKNOWN(SEVERITY_ERROR),
FILE_RENAME_FAILED(SEVERITY_ERROR),
PREFIX_MISSING_FAILED(SEVERITY_ERROR),
MULTIFILE_IMPORT_PROPERTY_GENERATION_FAILED(SEVERITY_ERROR),
MULTIFILE_IMPORT_FAILED(SEVERITY_ERROR),
PROPERTYY_DELETE_COULDNOT_FIND_PROPERY(SEVERITY_ERROR),
MULTIFILE_REMOVE_PROPERTY_FAILED(SEVERITY_ERROR),
CHILD_IMPORT_FAILED(SEVERITY_ERROR);

Follow up on errors:

  • Verify that there was a file in place before the import started.
  • Verify that the file content follows the corresponding specifications, such as delimiter, file column headers and general structure.
  • Verify that the file is correctly named.
  • Verify the setup path and credentials in set up settings.

 

INFO

Logged information of all successful events for your jobs imports. No information will be sent due to this status.

COPYING_DATA_FILE(SEVERITY_INFO),
SCHEDULED_IMPORT_STARTED(SEVERITY_INFO),
PURCHASE_HISTORY_IMPORT_STARTED(SEVERITY_INFO),
DYNAMIC_CONTENT_IMPORT_STARTED(SEVERITY_INFO),
DYNAMIC_CONTENT_MAPPING_IMPORT_STARTED(SEVERITY_INFO),
STARTING_IMPORT(SEVERITY_INFO),
STARTING_IMPORT(SEVERITY_INFO),
STARTING_PURCHASE_HISTORY_IMPORT(SEVERITY_INFO),
STARTING_DYNAMIC_CONTENT_IMPORT(SEVERITY_INFO),
STARTING_IMPORT(SEVERITY_INFO),
STARTING_PURCHASE_HISTORY_IMPORT(SEVERITY_INFO),
STARTING_DYNAMIC_CONTENT_IMPORT(SEVERITY_INFO),
STARTING_DYNAMIC_CONTENT_MAPPING_IMPORT(SEVERITY_INFO),
STARTING_IMPORT(SEVERITY_INFO),
STARTING_PURCHASE_HISTORY_IMPORT(SEVERITY_INFO),
STARTING_DYNAMIC_CONTENT_IMPORT(SEVERITY_INFO),
STARTING_DYNAMIC_CONTENT_MAPPING_IMPORT(SEVERITY_INFO),
CHECKING_FOR_IMPORT_FILE(SEVERITY_INFO),
DATA_FILE_FOUND(SEVERITY_INFO),
ATTEMPTING_RETRY_SCHEDULE(SEVERITY_INFO),
RETRY_SCHEDULED(SEVERITY_INFO),
UNZIPPING_ARCHIVE(SEVERITY_INFO),
UNZIPPED_ARCHIVE(SEVERITY_INFO),
ARCHIVING_FILE(SEVERITY_INFO),
ARCHIVED_FILE(SEVERITY_INFO),
CLEANING_DIRECTORY(SEVERITY_INFO),
CHECKING_IF_MODIFIED(SEVERITY_INFO),
FILE_MODIFIED(SEVERITY_INFO),
NO_ARCHIVE_FILE(SEVERITY_INFO),
SCP_CONNECT_WITH_PASSWORD(SEVERITY_INFO),
SCP_DOWNLOADED_FILE(SEVERITY_INFO),
SCP_DOWNLOADING_FILE(SEVERITY_INFO),
SCP_CONNECT_WITH_KEY(SEVERITY_INFO),
FTP_OPENING_CONNECTION(SEVERITY_INFO),
FTP_DOWNLOADING_FILE(SEVERITY_INFO),
FTP_DOWNLOADED_FILE(SEVERITY_INFO),
HTTP_OPENING_CONNECTION(SEVERITY_INFO),
HTTP_DOWNLOADING_FILE(SEVERITY_INFO),
HTTP_DOWNLOADED_FILE(SEVERITY_INFO),
ADDING_RANDOM_COLUMN(SEVERITY_INFO),
ADDED_RANDOM_COLUMN(SEVERITY_INFO),
STARTING_PROPERTY_AGGREGATION(SEVERITY_INFO),
STARTED_PROPERTY_AGGREGATION(SEVERITY_INFO),
MULTIFILE_IMPORT_STARTED(SEVERITY_INFO),
STARTING_MULTIFILE_IMPORT(SEVERITY_INFO),
MULTIFILE_MASTER_IMPORT_STARTED(SEVERITY_INFO),
MULTIFILE_PROPERTY_IMPORT_STARTED(SEVERITY_INFO),
MULTIFILE_MASTER_IMPORT_STARTED(SEVERITY_INFO),
MULTIFILE_PROPERTY_IMPORT_STARTED(SEVERITY_INFO),
MULTIFILE_IMPORT_COMPLETE(SEVERITY_INFO),
PROPERTYDATA_REMOVE_COMPLTETE(SEVERITY_INFO),
PROPERTYDATA_REMOVE_STARTED(SEVERITY_INFO),
REMOVAL_OF_STATIC_PROPERTIES_NOT_ALLOWED(SEVERITY_INFO),
PUSH_IMPORT_STARTED(SEVERITY_INFO),
STARTING_PUSH_IMPORT(SEVERITY_INFO),
IMPORT_FINISHED(SEVERITY_INFO),
INITIALIZING_IMPORT(SEVERITY_INFO),
FINALIZING_IMPORT(SEVERITY_INFO),
PERSISTING_PROPERTY_AGGREGATION(SEVERITY_INFO),
ONE_OFF_RECENTLY_STARTED(SEVERITY_INFO),

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