This article is describing functionality as managed in the new Symplify user interface.
We are currently in the process of launching our new user Interface therefore we have made some changes in expertise. If you’ve not been informed about this and are still using the current UI go to the original article, see link below.
Learn how this was done in the old interface!
For security reasons, Symplify strongly recommends enabling two-factor authentication on your account. This added layer of protection helps safeguard the access to your account. If you need assistance activating the feature and setting it up, please don’t hesitate to contact your Customer Success Manager.
With the new UI comes a new way of authentication when logging in to your Symplify account. If you have the authentication feature added to your account, instead of receiving an email or sms with a code, you should now use an authenticator app. We recommend using Google Authenticator for this purpose. It is also recommended to have this downloaded on a different device than the one you are using Symplify with, so head over to your mobile device's app store and download it!
When logging in for the first time, you will be met with a landing page to setup the Authenticator app. First you will need to verify that it is you by pressing the Send code to E-mail button, whereupon you will receive an email with a code to fill in. Next, you will be able to see a QR code on your screen that you can scan with your authenticator app. When scanned, you will within the app, have temporary codes circulating. Simply fill in the current one and you have successfully connected the authenticator, and will be logged in!
Troubleshooting
If you are running in to problems when either setting up the authenticator or simply when trying to log in, there are some things you can double check. The first thing to check is whether you are running the latest version of Google Authenticator. If not, make sure to update it.
You can also try to uninstall the authenticator app, and then downloading again.
There could also be an issue with the time synchronization in your mobile device. Verify that it is set to automatically update. Usually this is checked in your device's settings and under "Date & Time".
If issues still arise, you can always try to restart your mobile device and give it another try.
You can also head over to the help-site for your specific authenticator app. The one we recommend is Google Authenticator and more help can be found here.