Abandoned cart sends automatic reminders to customers who added products to their shopping cart in your online store but left without completing the purchase. A reminder can include the products they left behind, links back to the cart or a special offer.
Note: Abandoned cart is an add-on. Contact your Customer Success Manager to activate it.
Once your abandoned cart flow is set up, customers who leave items in their cart get a follow-up email automatically. To get started, see Abandoned cart setup.
Find your abandoned carts
Go to Automation and select Abandoned carts under Type. Click a name in the list to open it. The Overview tab shows the statistics for the selected date range. Change the date range with the date picker in the top-right corner.
The overview
Totals
- Total Sales: the number of sales in the selected date range.
- Total Sales Value: the value of those sales.
- All Time Sales: the number of sales since the abandoned cart was activated.
- All Time Sales Value: the value of all sales since the abandoned cart was activated.
Summary
- Direct Sales: sales completed without the cart being abandoned, in the selected date range.
- Direct Sales Value: the value of the direct sales.
- Recovered Sales: sales completed after a reminder, in the selected date range.
- Recovered Sales Value: the value of the recovered sales.
Cart Details
- Abandoned Carts: the number of abandoned carts in the selected date range, and their total value.
- Reminders: the number of reminders sent, and the total value of the carts they were sent for.
- Recovered Carts: the number of carts that were completed after a reminder, and the amount recovered.