We recommend to use different projects for different brands, recipient groups, countrys and the like.
Sometimes this might not possible and you have one project but need e.g. different phone numbers in the email footer. There are different ways to make this possible.
- Use snippets
With snippets you don't need to change anything in the email. Create a snippet and add the snippet's handlebar instead of text in Skins.
e.g. The phone number that is in Skins, is a special support number for members and non-member should have a different.
Members have the member attribute value y.
The support_phone snippet would look like:
{{#switch contact.member}}{{#compare "==" "y"}}012 345 678{{/compare}}{{#default}}098 765 432{{/default}}{{/switch}}
Add now the handlebar to skins
{{{snippet 'support_phone'}}}
You can also use the snippet as part of the text:
The snippet handlebar will be shown in the email editor:
Members got the footer with 012 345 678 in the email:
All others with 098 765 432:
- Use a different footer block
When editing the email or boilerplate, add a footer block from the menu in the email editor and make the changes there.
When you send one email to all recipients, add the segments for members / non-members to the right block.
When you have a segment split and send different emails to each target group, you need to have one email with the footer from skins and one email with the editable footer. To delete the footer from skins, you need to unlock the block before you can delete it. It can also be possible that the footer block from the menu is locked. Just unlock it to edit the content.
The disadvantage with different footer blocks is that you loose the connection to Skins and need to update all emails that use the editable block in case some content changes.
Contact your Customer Success manager in case none of our default footer blocks matches your footer from skins.
Some helpful links in case you have problems finding the header/footer content:
Where can I find the content of my header/footer?
How can I change text in my footer/header?