Questions & Answers
Answers to the most asked questions
Other
Purchase history
Account settings
Lists & Recipients
- What is an inactive contact?
- Why does exporting a complete list show more contacts than my newsletter subscribers?
- How do I export my active subscribers list?
- Why can't I create a new list ("Create" button)?
- Why does the volume of contacts imported into Symplify differ from the volume of contacts in my excel (or .csv) list?
Segmentation - Personnalization
Technical support
- Can I use deep linking in my sendout?
- What are the differences between Send Gate and Send Gate Plus?
- Why can't I get the API to work with the provided token?
- Why didn't my import work when I uploaded my file in the right folder on our SFTP?
- Why is our destination URL unsecured on our email and/or dynamic web when our SSL certificate is activated?
- How to replace the DNS entry of type A Record by the DNS entry of type CNAME?
Email + Skins - Design, Styling and Content
- Why does my text look strange?
- My text is not visible in Gmail but is in other email clients
- How can I change the alignment of my button?
- How can I add a different social media link to my project?
- How can I change the size, color, font-family of my text?
- How do I change my logo?